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Compliments and Complaints
To make a comment or complaint or offer a compliment concerning AQIS, you can:
Telephone: +61 2 6272 3084
Fax: +61 2 6272 5508
Email: Client Feedback
Write to us at AQIS Client Feedback, Reply Paid 858, Canberra ACT 2601
Fill out an online Compliments and Complaints form
View our AQIS Client Service Charter
Where we are unable to resolve a complaint to your satisfaction, we will explain why and let you know what other options you have. These options may include:
- asking for a review of a decision, or
- contacting the Commonwealth Ombudsman (phone 1300 362 072)
If you wish to provide feedback or make a complaint about other agencies that work with AQIS at the border, please contact:
Australian Customs Service
For feedback relating to the Australian Customs Service (for example, importing and exporting goods by air, sea or post) go to Customs complaints and compliments.
Department of Immigration and Citizenship
For feedback relating to services provided by the Department of Immigration and Citizenship (for example, visa requirements for people who want to visit, work or study in Australia) go to DIAC Compliments and Complaints.
Australian Federal Police
For feedback relating to services provided by the Australian Federal Police (AFP) go to AFP Feedback and Complaints.