Deputy Secretary - Rona Mellor

Ms Rona Mellor commenced her position as Deputy Secretary with responsibility for the Biosecurity Services Group on 4 February 2010.

Prior to taking this role Rona was Deputy Chief Executive of Medicare Australia. A particular focus for Rona in this position was on transforming Medicare’s electronic capability—including implementing electronic claiming.

Rona was appointed as a deputy secretary in 2006 in the Department of Human Services (DHS). Prior to joining DHS, Rona spent 20 years with the Australian Taxation Office (ATO)—13 as a member of the senior executive, culminating in the position of First Assistant Commissioner of the Policy Management Division. Over this time Rona’s responsibilities included leading significant change management and the design and implementation of major business process reforms.

Rona has qualifications in law and experience in large-scale, operational environments, including in establishing the ATO complaints service, implementing new work arrangements under the GST and leading client interface design.