Eastern Creek Animal Quarantine Station
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- Eastern Creek Animal Quarantine Station
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- Eastern Creek contact details
- Location
- Office hours
- Animal arrivals
- Fees
- Animal departures
- Animal accommodation
- Visiting hours
- Calls to attendants
- Exercise
- External parasite treatment
- Medicating animals whilst in quarantine
- Photographs of Eastern Creek Quarantine Station
Eastern Creek contact details
Postal Address: 60 Wallgrove Road, Eastern Creek, NSW 2766
Physical Address: 60 Wallgrove Road, Eastern Creek, NSW 2766
Phone: +61 2 9625 4566
Fax: +61 2 9832 1532
Email
Location
The Eastern Creek Animal Quarantine Station is located 40 kilometres west of Sydney city. 60 Wallgrove Road is between the Great Western Highway and the M4 Motorway. There is no direct public transport to the station. Rooty Hill train station is located approximately 40 minutes walking distance. Taxis are not available from Rooty Hill train station. The closest major train station is Blacktown from which you can take a taxi to the Quarantine Station. A location map can be viewed at Google maps.
Office hours
The administration office is open Monday to Friday from 8:30 am to 4:00 pm.
The office is closed on public holidays.
Animal arrivals
You will not be able to visit your animal at the airport. Your pet will be met at the airport by a Quarantine Officer.
AQIS does not collect animals from the airport between the hours of 12:00 midnight and 6:00 am, Monday to Friday. Please contact the station office for further information on collection hours.
Animals will not be received on public holidays or weekends.
If your animal arrives on a morning flight the animal attendant caring for your pet will not be able to take telephone calls from you until that afternoon. If your animal arrives on an afternoon flight the animal attendant will be unable to speak to you about your pet until the next morning. We will contact you immediately if there are any issues with your pet.
Fees
The quarantine invoice will be forwarded to the importer's address as listed on the import permit within approximately 7 days of your pet's arrival. If your postal address and/or contact information has changed since you received your permit, you must contact the station to update your records.
Your account must be paid prior to the release of your animal. If your animal is due for release on a weekend or public holiday, please ensure that your account is paid in full on a business day prior, as payment cannot be taken on weekends.
AQIS can accept payment via EFTPOS, cash, Visa, MasterCard or American Express. Payment by bank cheque/draft must be received at least 14 days prior to collection. No personal cheques will be accepted.
Animal departures
- Monday to Friday between 8:30 am to 12:00 pm and 1:00 pm to 3:30 pm
- Weekends and Public Holidays between 10:00 am to 10:30 am
Photo identification must be presented at the time of release.
The animal will only be released to the importer or their authorised agent. This authority must be arranged with the quarantine station prior to the collection of the animal.
Transport crates are the property of the importer; it is the importer's responsibility to collect the crate with the animal. Any crates that are not collected will be disposed of.
Due to the large number of animals at the station, AQIS cannot guarantee the return of belongings that arrive with your pet.
Animal accommodation
Dogs
Each kennel has an inside and outside area. The inside area is used for feeding and sleeping and is 1.5 metres by 1.5 metres. The outside area is 4.5 metres long and 1.5 metres wide.
A limited number of larger kennels are available for larger dogs or pairs of large dogs, if required. These have an outside area 4 metres long and 2.2 metres wide.
Cats
The cattery has a vertical design, allowing your cat to climb. Cat litter and water is placed at ground level. Your cat will be given an igloo and, in cooler months, a heat mat. This is placed on a shelf approximately 1.5 metres off the ground. From this perch your cat can easily climb down runways to ground level, or up to the rooftop observation areas where they can sit and observe the surrounds.
Visiting hours
- Tuesdays and Thursdays between 1:30 pm and 3:30 pm
There are no visitors allowed on weekends or public holidays.
To allow for check in procedures and to give your pet time to settle in, we do not allow any visits on the day of arrival.
Only importers and their authorised agents are allowed to visit the animal whilst in quarantine. The importer must provide written authorisation prior to their agent visiting the quarantine station.
- Visitor Orientation Package PDF [96kb]
- Professional Dog Walking Company (Walkers) Orientation Package PDF [85kb]
- Professional Grooming Company Orientation Package PDF [85kb]
During your visit you will be allowed in your animal's enclosure. Animals are not permitted to go out of their kennel unless they have an appointment in the exercise yards. Animal attendants will be available to discuss any issues regarding your pet.
Visitors must wear fully enclosed footwear at all times.
Visitors who are unwilling to comply with directions of AQIS staff will be refused future entry.
Calls to attendants
An assigned attendant will care for your pet throughout his/ her stay. Attendants are instructed to contact you only if necessary, for example if an animal is not eating or becomes ill.
All attendants are allocated a number of animals to look after and are very busy providing care for these animals. Due to their workload they are not always available to receive phone calls. Clients should only contact attendants directly between 1:00 pm and 3:00 pm Monday to Friday excluding public holidays.
Please provide any updated contact details including your mobile phone number and email address.
Exercise
Exercising of animals is strictly by appointment only, Monday to Friday between 8:30 am and 11.30 am in 30 minute blocks. This can be arranged with the quarantine station office. Importers will be restricted to 2 appointments per week and the appointments must be made 24 hours in advance.
Please note that your pet/s must be seen by an AQIS veterinarian and your pet/s paperwork must be audited before your dog is permitted in the exercise yards. Your dog must have been resident on station for 7 days before you can book an exercising appointment.
We do not allow pets to be exercised during visiting hours due to the large number of clients present at the station.
Exercising will be cancelled in the event of wet weather.
External parasite treatment
Australian veterinarians recommend regular external parasite treatment of dogs and cats as Sydney's climate is particularly favourable for establishment of infestations. In order to maintain optimal external parasite control during your animal's stay in quarantine, all cats and dogs are routinely treated for external parasites during the 30 day post arrival quarantine period.
Animals that undergo a longer quarantine period will be re-treated on a monthly basis and additional treatments may be applied to individual animals showing signs of active infestation.
External parasite treatments are applied at the importer's expense.
Medicating animals whilst in quarantine
AQIS discourages, on welfare grounds, the importation of chronically ill animals.
Importers should take into account the age and condition of their animals as well as travel and climatic stress when deciding to export their animals to Australia.
If your pet has a history of any medical conditions or requires medication (eg. diabetes/ epilepsy) contact the relevant quarantine station to discuss this with an AQIS officer or veterinarian, prior to submitting an import permit application. This medical condition should also be specified at the time of submission of your import permit application.
If your pet is on any kind of prescription medication a letter from your pet's veterinarian must be submitted with your import permit application. This letter must outline your pet's medical history, the type of medication required and the dosage rate. Quarantine staff will administer medication to your pet.
AQIS does not supply medication.
Due to Australian legislative requirements and the potential quarantine risk associated with imported veterinary medication, any medication that arrives with your pet is unable to be released from the quarantine station.
This medication will be destroyed following the release of your animal. This applies to all medications, even those that may be commercially available in Australia. As such, you should only send medication in a sufficient quantity as required to treat your animal during their stay in quarantine.
AQIS recommends that you check that your animal's current medication is available in Australia. If your pet's medication is not available in Australia, you may wish to consider changing their medication to an equivalent one that is available in Australia.
You should arrange for a private veterinarian in Australia to examine your animal either during his/ her quarantine period or after the animal is released. Your veterinarian can then prescribe appropriate medication for your animal.
Medication can only be administered between the hours of 8:00 am to 4:30 pm—7 days a week. There is no medication administered outside these hours.
These are NOT the hours that the quarantine station is open to the public.
Importers of animals that require the administration of therapeutics (eg. diabetic/ epileptic animals) outside the medication hours should discuss alternative treatment intervals with the animal's veterinarian prior to importation to Australia.
If attendance is required after hours in the case of an emergency, additional overtime charges will apply.
Photographs of Eastern Creek Quarantine Station
Dog accommodation
Cat accommodation
Photos of cat accommodation can be found in the attached document (PDF or Word).