professional dog walking company (walkers) orientation package

Eastern Creek Post Entry Animal Quarantine Station

60 Wallgrove Road Eastern Creek NSW 2766 Telephone: 02 9625 4566 Fax: 02 9832 1532

E-mail Eastern Creek

Professional Dog Walking Company (Walkers) Orientation Package

Office Hours Monday to Friday 8.00 am – 12pm and 1pm – 4.30pm

Visiting Tuesday & Thursday 1.30 pm – 3.30 pm

Exercising Weekday mornings by Appointment ONLY between 8.30am – 10am and 10.30am – 12pm

Owner Representative or Agent

Any person(s) other than the Importer named on the Import Permit, must have written authority from the Importer to receive information on and to visit an animal at Eastern Creek Post Entry Animal Quarantine Station,

Important information for professional dog walkers

Please read the following information carefully before signing this agreement.

Eastern Creek Post Entry Animal Quarantine Station (“the station”) is a Commonwealth Government run facility specifically designed to accommodate teh Quarantine screening of domestic animals (dogs, cats and horses) following their importation into Australia.

Visitors to the station are required to comply with all directions issued by a Quarantine Officer. It is an offence under the Commonwealth Quarantine Act 1908 to provide misleading information under section 16AE or to fail to follow a quarantine direction from a Quarantine Officer under section 76.

Visitors in breach of a Quarantine Officer’s direction and/or the written directions in this orientation package will be asked to leave and will not be permitted to re-enter the station.

Entry to the station and dog walking permissions is at the discretion of management.

• Alcohol and non-prescription drugs are not permitted on the station.
  
• Persons under the influence of alcohol or drugs will not be permitted to enter the station.
  
• Persons behaving in an anti-social or aggressive manner will not be permitted to enter the station.
  
• Smoking prohibited in all areas of Eastern Creek Quarantine Station, including all areas of a building or parts of buildings such as the kennel and cattery areas, toilets and balconies.
  
• Visitors must wear fully enclosed footwear at all times.
  

Please observe the following procedures when entering the station:

• Report to the administration office.
  
• Provide photo identification.
  
• Sign the visitor’s register.
  
• Display an ’Attendance Sticker’.
  
• Proceed without diversion to the allocated pet’s kennel.
  
• Locate an animal attendant prior to proceeding to the animal's pen.
  
• Respect other visitor’s comfort and privacy by not disturbing their visit.
  
• Do not leave valuables unattended anywhere on the station.
  
• Sign the visitor’s register.

Special visits and exercising

Our general visiting hours are Tuesday and Thursday afternoons between 1.30pm and 3.30pm. There are no visitors allowed on weekends or public holidays.

There are a limited number of appointments outside of these hours which must be booked no later than 15:30 the day before the appointment. Appointments can be made the day after the arrival of the animal and are available Monday to Friday: these MUST be arranged directly with the office (not with an animal attendant). Please note that there is a maximum of two x 30 minute appointments per importer per week.

If you wish to cancel an appointment please do this within 24 hours of your appointment, failure to do this may result in AQIS cancelling future appointments you have made.

Appointments for special visits and exercising are for a maximum of 30 minutes ONLY.

Animals can not be exercised or groomed in the grooming row in the initial seven days following import or during visiting hours.

When visiting animals in isolation row, these appointments must be the last appointment for the day and all kennel management procedures as directed by the AQIS animal attendant must be observed.

Animals will not be permitted to leave their kennels for exercising where:

• the AQIS import conditions have not been met
  
• there are exotic disease concerns
  
• there are endemic disease concerns such as kennel cough
  
• a veterinarian has advised that an animal should not be exercised
  
• weather does not permit

For occupational health and safety purposes the exercise yards are closed in wet weather conditions and extreme heat. Please also note that exercise yards may be closed at any time at the discretion of station management without notice.

If you are unsure of any procedures or directions please ensure you seek immediate clarification from station staff.

It is our intention to provide a friendly and safe environment for you, the animals and our staff. To assist us in maintaining Quarantine integrity and achieving our occupational health and safety obligations please ensure that you follow the instructions in this Professional Dog Walking Company Orientation Package and any directions given by Quarantine staff.

Occupational Health and Safety (OH&S) Requirements

AQIS makes every effort to ensure that the Quarantine Station is a safe work place for all our staff and visitors. Visitors must observe the ‘duty of care’ requirements and follow all AQIS procedures and/or instructions or warning signs in compliance with OH&S legislation whilst on site. In the event of a near miss or injury, visitors must immediately notify the nearest available AQIS staff member.

In the event of an emergency, all visitors must follow the Emergency Procedures and instructions provided by AQIS fire wardens, station staff or Emergency Services until such time that the Emergency Event has been declared over.

Walkers Authorisation Form

Please read the conditions in the table below and initial next to each condition. By signing this, you agree you have read and understood all these conditions, and you understand they constitute a direction given by a Quarantine Officer. Please don’t hesitate to seek further clarification if required before signing.

I, __________________________________________________________ acknowledge and agree to adhere to the

directions given in the Professional Dog Walkers Orientation Package.

Signature: _____________________________________ Date:     /     /

AQIS Officer/Representative Name: _____________________________

AQIS Officer/Representative Signature: ___________________________