visitor orientation package

Eastern Creek Post Entry Animal Quarantine Station

60 Wallgrove Road Eastern Creek NSW 2766 Telephone: 02 9625 4566 Fax: 02 9832 1532

E-mail Eastern Creek

Visitor Orientation Package

Your pets are housed in Cattery / Kennel Row ______________Pen/s______________

The animal attendant caring for your pet is: ___________________________________

Direct telephone contact: _________________________________________________

Office hours Monday to Friday 8.00 am- 12 pm and 1 pm – 4.30 pm

Visiting Tuesday & Thursday 1.30 pm – 3.30 pm

Exercising/Grooming Weekday mornings by Appointment ONLY between 8.30am – 10am and 10.30am – 12pm

Owner, representative or agent

Any person(s) other than the importer named on the import permit, must have written authority from the importer to receive information on and to visit an animal at Eastern Creek Post Entry Animal Quarantine Station (“the station”).

Animal release

Any person(s) other than the importer named on the import permit, must have written authority from the importer to receive an animal upon its release from the station. Photographic ID must be presented on release. Due to the large number of animals and the possibility of heavily contaminated belongings on arrival, AQIS cannot guarantee the return of belongings that arrive with your pet.

Transport boxes / crates

Your pet's transport box or crate is your property. The station will store transport crates during your animal's quarantine period. The transport crate will be removed from storage for your collection within the last week of your pet's quarantine period. If your transport crate is not collected upon release of your animal, it is considered abandoned to the Commonwealth, and will be disposed of without notice.

Important information for visitors

Please read the following information carefully before signing this agreement.

Eastern Creek Post Entry Animal Quarantine Station (“the station”) is a Commonwealth Government run facility specifically designed to accommodate the Quarantine screening of domestic animals (dogs, cats and horses) following their importation into Australia.

Visitors to the station are required to comply with all directions issued by a Quarantine Officer. It is an offence under the Commonwealth Quarantine Act 1908 to provide misleading information under section 16AE or to fail to follow a quarantine direction from a Quarantine Officer under section 76.

Visitors in breach of a Quarantine Officer’s direction and/or the written directions in this orientation package will be asked to leave and will not be permitted to re-enter the station.

Entry to the station and visiting permissions remain at the discretion of management.

• Alcohol and non-prescription drugs are not permitted on the station.
  
• Persons under the influence of alcohol or drugs will not be permitted to enter the station.
  
• Persons behaving in an anti-social or aggressive manner will not be permitted to enter the station.
  
• Smoking is prohibited in all areas of Eastern Creek Quarantine Station, including all areas of a building or parts of buildings such as the kennel and cattery areas, toilets and balconies.
  
• Visitors must wear fully enclosed footwear at all times.

Please observe the following procedures when entering the station:

• Report to the administration office.
  
• Provide photo identification.
  
• Sign the visitor’s register.
  
• Display an 'Attendance Sticker'.
  
• Proceed without diversion to the allocated pet’s row.
  
• Locate an animal attendant prior to proceeding to the animal's pen.
  
• Respect other visitor’s comfort and privacy by not disturbing their visit.
  
• Do not leave valuables unattended anywhere on the station.
  
• Sign the visitor’s register.

Special visits and exercising

Our general visiting hours are Tuesday and Thursday afternoons between 1.30pm and 3.30pm. There are NO visitors on weekends or public holidays.

There are a limited number of appointments outside of these hours which must be booked no later than 3:30 pm the day before the appointment. Appointments can be made the day after the arrival of your animal and are available Monday to Friday; these MUST be arranged directly with the office (not with an animal attendant). Please note that there is a maximum of two x 30 minute appointments per importer per week.

If you wish to cancel an appointment please do this within 24 hours of your appointment. Failure to do this may result in AQIS cancelling future appointments you have made.

Animals can not be exercised or groomed in the grooming row in the initial seven days following import or during visiting hours.

Animals will not be permitted to leave their kennels for exercising where:

• the AQIS import conditions have not been met
  
• there are exotic disease concerns
  
• there are endemic disease concerns such as kennel cough
  
• a veterinarian has advised that an animal should not be exercised
  
• weather does not permit

For occupational health and safety purposes the exercise yards are closed in wet weather conditions and extreme heat. Please also note that exercise yards may be closed at any time at the discretion of station management without notice.

If you are unsure of any procedures or directions please ensure you seek immediate clarification from station staff.

It is our intention to provide a friendly and safe environment for you, the animals and our staff. To assist us in maintaining Quarantine integrity and achieving our occupational health and safety obligations please ensure that you follow the instructions in this Visitor Orientation Package and any directions given by Quarantine staff.

Occupational Health & Safety (OH&S) Requirements

AQIS makes every effort to ensure that the Quarantine Station is a safe work place for all our staff and visitors. Visitors must observe the ‘duty of care’ requirements and follow all AQIS procedures and/or instructions or warning signs in compliance with OH&S legislation whilst on site. In the event of a near miss or injury, visitors must immediately notify the nearest available AQIS staff member.

In the event of an emergency, all visitors must follow the Emergency Procedures and instructions provided by AQIS fire wardens, station staff or Emergency Services until such time that the Emergency Event has been declared over.

Visitor Authorisation Form

Authorisation to enter the Quarantine Station and interact with assigned animal:

Your Full Name:
Importer Name (if different)
Name of Animals:
Name of Animals:
Permit Number:	IP

Please read the conditions in the table below and initial next to each condition. By signing this, you agree you have read and understood all these conditions, and you understand they constitute a direction given by a Quarantine Officer. Please don’t hesitate to seek further clarification if required before signing.

Please read the conditions in the table below and initial next to each condition

Condition	Initial
Visitors must present photographic ID for every visit
Visitors must wear fully enclosed footwear at all times.
You MUST follow all Biosecurity instructions given by station staff.
You may ONLY interact with animals that you own or owners have provided written authorisation for.
You MUST keep to scheduled appointment times.
You may ONLY interact with animals that you own or owners have provided written authorisation for.
DO NOT enter any information on an official government form (e.g. daily monitoring sheet).
DO NOT enter or leave any animal pens without the Animal Attendant.
DO NOT remove cats from their pens
DO NOT use any AQIS equipment without the permission of station staff.
You MUST inform the Animal Attendant when providing pet toys or bedding. Toys can only be shared between animals that are accommodated together.
TENNIS BALLS as well as toys containing tennis balls are STRICTLY PROHIBITED.
You MUST inform the Animal Attendant when you are supplying food or treats. All food and treats must be presented to an animal attendant for inspection and approval PRIOR to being taken into the kennel/pen area. Cooked bones or cooked food containing bones are STRICTLY PROHIBITED.
DO NOT leave food/treat packaging or any rubbish in the animal’s pen, grooming row or exercise pen. Rubbish bins are provided.
DO NOT photograph/film anything without prior authorisation from the Animal Quarantine Supervisor. You may ONLY photograph/film the animal you are authorised to visit. The use of photographic equipment is not permitted without prior approval.
You MUST keep dogs on lead at all times. Retractable leads are not permitted. Dogs must be lead directly to the exercise yard by an adult; with a limit of 2 dogs per adult to be walked to the yard. Please keep off grassed areas, keep to roadways where possible.
You MUST proceed directly to and from the grooming row or exercise yards with the dog. You are not permitted to walk/wander around the station.
DO NOT allow dogs to have contact with any other animals, walkers or owners.
You MUST collect all faeces or other waste e.g. animal hair in the exercise yards or grooming areas you are using to exercise or groom your dog at the conclusion of the appointment. Garbage bins and pooper scoops are provided for this purpose.
DO NOT leave dogs unattended in the exercise yards
DO NOT allow dogs near the green colourbond fence.
DO NOT feed dogs in the exercise yards or grooming row.
You MUST only exercise and groom dogs in the assigned yard or row ONLY.
YOU MUST not use the hydrobath unless station staff provide operational instruction prior to use.
YOU MUST use the towels provided. All used towels must be placed in the washing basket outside the grooming row.
YOU MUST have all grooming equipment disinfected with AQIS approved disinfectant by the animal attendant after grooming. If the equipment cannot be disinfected, the equipment MUST remain on the station until the animal is released from Quarantine.
YOU MUST wash your hands before leaving.
I understand that if my transport crate is not collected on release of my animal/s it will be disposed of without notice.

I, _______________________________________________ acknowledge and agree to adhere to the

directions given in the Visitor Orientation Package.

Signature: _____________________________________ Date:     /      /

AQIS Officer/Representative Name: _____________________________

AQIS Officer/Representative Signature: _____________________________

 

Letter of Authority

Release of animal to owner representative or agent

I, _____________________________________________, being the importer of:

Animal name/s:                                  Import permit number:

_____________________________ ____________________________

_____________________________ ____________________________

_____________________________ ____________________________

_____________________________ ____________________________

Authorise:

Name (Company): ______________________________________________

Address: ______________________________________________________

Phone: _______________________________________________________

To receive and/or transport the above mentioned animal/s from Eastern Creek
Quarantine Station on the day of release.

Signature: ____________________________________ Date: ____/____/____

Contact Eastern Creek Quarantine Station:

Post: 60 Wallgrove Road, Eastern Creek NSW 2766

Email

Phone: 02 9625 4566 Fax: 02 9832 1532

 

Letter of Authority

Visit, exercise or grooming by owner, representative or agent

I, _____________________________________________, being the importer of:

Animal Name/s:

_____________________________ ____________________________

_____________________________ ____________________________

_____________________________ ____________________________

_____________________________ ____________________________

Authorise:

Name (Company): ______________________________________________

Address: ______________________________________________________

Phone: _______________________________________________________

To:     EXERCISE                          VISIT                             GROOM (Please circle)

the above mentioned animal/s at the Eastern Creek Quarantine Station from

______/______/_______ to ______/______/______

Signature: __________________________________ Date: _____/_____/____

Contact Eastern Creek Quarantine Station:

Post: 60 Wallgrove Road, Eastern Creek NSW 2766

E-mail Eastern Creek

Phone: 02 9625 4566 Fax: 02 9832 1532