10-2012 - DAFF enhancements to AQIS Import Management System (AIMS) and Self Assessment Clearance (SAC) Paperless Process

Who does this notice affect?

All Department of Agriculture, Fisheries and Forestry (DAFF) commercial and non-commercial cargo clients.

What is changing?

DAFF will be consolidating the five existing regional Australian Quarantine and Inspection Service’s (AQIS) Import Management System (AIMS) computer servers into one central database.

This will provide greater stability to the DAFF system and will make AIMS updates easier across Australia. The implementation of these system changes should involve minimal interruption to our services.

To help streamline and improve consistency in the clearance of the growing volume of air express cargo, DAFF clients who participate in the DAFF Self Assessed Clearance (SAC) Paperless process will also now have their SAC entries processed centrally.

The centralisation of SAC processing will occur for Perth, Adelaide, Brisbane, Darwin, Sydney and Cairns at 5 am (AEST) on 7 February 2012. For Melbourne the change will occur at 5 am (AEST) 14 February 2012.

Any DAFF SAC Paperless consignments that require an upgrade to AIMS will be done by the SAC National Coordination Centre (NCC). Clients will receive an AIMS direction providing them with information that documents must be presented for assessment to the relevant regional office. Clients will be required to present their documents over the front counter or email them to the regional office.

SAC processing inquiries for DAFF SAC Paperless clients should be directed in the first instance to the SAC NCC:

Phone inquiries: 02 8334 7570
Email: NSW Air Cargo

Any inquiries relating to inspections and or AIMS processing should be directed to the relevant DAFF regional office on the following numbers and email addresses below:

Central East Region

Phone inquiries: 02 8334 7400
Email: NSW Duty Officer (Cargo): NSW Duty Officers
Lodgement of documentation for AIMS upgrades: NSW Doc Processing

North East Region

Phone inquiries: 07 3246 8614
Email lodgement of documents for processing: QLD Doc Processing
Email lodgement of queries related to imported cargo: QLD Doc Enquiries

Northern and South West Region

Phone inquiries: 1300 796 255
Fax receiving: 1300 665 674
Email: EMNCC Doc inquiries

South East Region

Entry Processing:
Phone inquiries: 03 8318 6923
Email: Vic Import Docs

Inspections:
Phone inquiries: 03 8318 6923
Email: VIC AU Docs

Further Information?

If you have any questions or concerns please contact your regional office or the SAC NCC.

Phone inquiries: 02 8334 7570
Email: NSW Air Cargo