Contact the EXDOC Help Desk

The EXDOC help desk provides support to all clients using the EXDOC system for the creation and processing of Requests For Permits (RFP's).

The helpdesk is contactable 24 hours a day 7 days a week.

In-office support is available between the hours of 7.30am and 6.00pm (Eastern Standard Time) with an on call officer providing support outside these hours for urgent airfreights and emergencies only.

To contact the helpdesk for:

  • Dairy, fish, grain, horticulture and eggs RFP's please call:
    (02) 6272 4700

  • Meat, inedible meat products, wool, skins and hides RFP's please call:
    (02) 6272 4800

Clients should send written requests to the help desk either by fax on (02) 6272 5773 or email to the EXDOC helpdesk