General inquiries

The Passenger and Mail Enquiry Form will assist you in learning more about what you can and cannot bring or mail into Australia.

Freedom of Information requests

Suggestions, compliments and complaints

You can send all other questions, comments or feedback to us using the form below. These will automatically be directed to the appropriate area for a response.

Your inquiry
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If you are seeking a response please include the following information:

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The information you provide on this form is used for responding to your inquiry. To help with this, the information will be disclosed to the business area to which the inquiry relates. Your personal information will be used and stored in accordance with the Commonwealth Privacy Act 1988 and the Department’s Privacy Policy.