FAQ

Exporters and affiliated industries can access all areas of MICoR. The general public can access general importing requirements for plants and importing requirements for non livestock species and companion animals.

Some content in MICoR requires a username and password to access with the following exceptions; general importing country requirements for plants, importing country requirements for non livestock species and companion animals.
To obtain a login to MICoR you must complete the ‘apply for access’ form on the login panel of the commodity home page. Plant exporters need to click the ‘register with Plant Exports’ link located on the documents page.
Please note that logins are assigned to the individual that completed the form. DAFF does not provide logins for organisations.

To register for an account and obtain a MICoR login, open MICoR (see ‘Where is MICoR?’), select your commodity (eg Fish, or Dairy) and click on ‘Apply for access’ in the grey box towards the right-hand side of the screen.
Fill in the questionnaire, which includes your reason for requesting an account. DAFF staff will assess the application.
Registration is not instantaneous. You will receive an email within two days to say that registration for a MICoR account has been granted. You should now use the username and login password you applied for. If you do not receive a email within two days, call 1800 337 464 and select the MICoR option, to ask for information and assistance.

If you have forgotten your password you can select “Forgot your password?” from the login screen.
Enter your username in the blank field and click the submit button.
Instructions of what to do next will be sent to the registered email address entered on the application form when the MICoR account was created.

If you have forgotten your username you will be unable to login or request a password reset. Please contact your relevant commodity or the MICoR helpdesk.
You can contact the MICoR helpdesk on 1800 337 464, during business hours or alternatively email;
Meat exports; micormeat@daff.gov.au,

Plant exports (Horticulture and grain), micorplants@daff.gov.au,

Fish and fish products exports, micorfish@daff.gov.au,

Dairy exports, micordairy@daff.gov.au,

Eggs and egg products exports, micoreggs@daff.gov.au.

Live Animal exports, micorlae@daff.gov.au
Select "Forgot your Password?" in the Login area. Enter your username and instructions on how to assign a new password will be sent to your nominated email address.

Notify your DAFF commodity area or contact the MICoR helpdesk on 1800 337 464, to have your account deactivated.

If you enter your password incorrectly three times the MICoR system will lock your account and you will not able to access MICoR. You cannot re-activate the account yourself and you will have to contact the DAFF helpdesk to have your account re-activated.
For MICoR live animal users please send an email to micorLAE@daff.gov.au to have your account re-activated.

Once you are logged in, click on your name which is located at the top left hand of the page under the Australian government logo and the edit details screen will appear with your details pre-populated in the fields.
You can change your username, password or your contact details once you are in this screen. When you have completed updating your details, click the commit button to save your changes.
You can also request access to additional food export commodities via this screen.

Once you are logged in, click on your name which is located at the top left hand of the page under the Australian government logo and the edit details screen will appear with your details pre-populated in the fields.
You can change your username, password or your contact details once you are in this screen. When you have completed updating your details, click the commit button to save your changes.
You can also request access to additional food export commodities via this screen.

You can contact the helpdesk on1800 337 464 or if it is related to information regarding content of MICoR please email your commodity directly.

Only importing country requirements that are known to be current or have been verified as correct at the time of publishing are available in MICoR. If importing country requirements of a particular country or commodity that you require are not contained in MICoR, exporters should seek further information by contacting their relevant commodity contact at DAFF.

You can enter keywords or the importing country into the search field in the coloured banner on the top of the page or click the ‘Advanced search’ link on the top right hand corner of your commodity home page

To receive updates of MICoR content relating to your commodity select ‘Subscribe to RSS’ on the top right hand corner of your commodity home page. This will provide you with updates as changes occur.
These updates are in the form of what is called an RSS feed, which is a format for delivering changing web content and is viewed similarly to a favourites page in a web browser. The MICoR updates will reflect the most recent changes to content for the entire commodity.
To view feeds go to your favourites menu in your browser and then select the ‘Feeds’ option. The content you view will list importing requirements by name and date updated, once you are viewing the requirement then select ‘compare to previous version’ to see the changes highlighted. Information that has been added will appear as green text and information that has been deleted will appear as red text.

Yes, when you have found the required content select the ‘PDF’ button and it will convert the information into PDF format.

Some of the content is restricted from general viewing which includes content relating to importing country requirements for the export of livestock. Should you require access to any of this content that is restricted, you will need to register for access for MICoR Live Animals.

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